Contact Us

This page tells you how to reach the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go instead when your issue needs a casino, a regulator or a support service rather than a review site. Read the section on what to include before you write — a message with the right details gets a useful answer far faster than one without.

How to reach the editorial team

Email is the only channel we run. Write to [email protected] and we aim to reply within two working days. We do not publish a phone number, and we do not operate a live chat, because everything we do is research and writing rather than account handling.

To help us route your message, put one of these at the start of the subject line:

• Correction — a bonus term, payment method or other detail on the site that looks wrong or out of date.
• Reader question — something about wagering requirements, withdrawal limits, verification or another topic we cover.
• Casino experience — what happened to you at a site we list, good or bad.
• Commercial — advertising, affiliate or partnership enquiries.
• Legal — copyright, privacy or takedown matters.

What we cannot do for you

Being clear about this saves everyone time. We are an independent publisher. We hold no accounts, no player funds and no influence over any operator's decisions.

• We cannot release a withheld withdrawal, reverse a closed account or overturn a confiscated balance.
• We cannot complete your identity checks, upload your documents or speed up a source-of-funds review.
• We cannot grant, extend or restore a bonus, or waive wagering requirements.
• We cannot remove you from GAMSTOP, shorten an exclusion period, or help you find a way around one. If you have self-excluded and feel the urge to gamble, please use the support links further down instead of writing to us.
• We cannot give you legal, financial or tax advice.

What we can do is explain how a term works, point you at the correct complaints route, and correct our own pages when they are wrong.

Before you email about a casino dispute

Nearly every dispute that reaches us should go to the operator first. A structured approach gets results more often than an angry one.

1. Open a formal complaint with the casino's support team in writing, by email rather than chat, and ask for a ticket reference.
2. Quote the specific term you think has been applied wrongly — maximum bonus bet, bonus cashout limit, expiry date, game contribution to wagering, or withdrawal limit.
3. Attach your evidence: screenshots of the offer as advertised, transaction history, and the chat or email trail.
4. Give the operator its stated response window. If the deadline passes or the answer is unreasoned, ask for escalation to a manager or to the licensing body's dispute process named in the site's terms.
5. If the casino is licensed offshore, check which alternative dispute resolution body, if any, its licence requires. Several Curaçao-licensed brands name a complaints service in their footer.

Send us the outcome once you have it. Patterns across multiple readers are the most useful thing we receive, and they change how we describe a site.

What to include so we can actually help

Never send full card numbers, passwords, one-time codes or copies of your passport. We do not need them and we do not want them. Redact account numbers to the last four digits.

How commercial relationships work here

Some links on Non Gamstop Casinos are commercial, and the publisher may earn a commission if you open an account through them. That money funds the research; it does not buy a position in a list and it does not stop us writing about a site's weaknesses. Rankings and ratings on this site are editorial. If you think a page reads like an advert, say so in an email marked Commercial and tell us which paragraph — that is a fair criticism and we would rather hear it.

Advertising enquiries from operators are welcome, but we will ask for licence details and full bonus terms before any listing is considered, and we do not accept payment to remove a stated limitation. More about who writes here is on our about page, and the rules covering your use of the site sit in the terms and conditions.

Questions about the brands we list

Most reader mail concerns the operators featured in our non GamStop casino rankings, so here is the short version of what each of the top three is and where its weak points lie. Full detail sits on the ranking page; this is context for your enquiry.

Betmica

Betmica sits at the top of our list with an editorial rating of 10.0, largely because it combines a wide slots library with a live dealer section and a sportsbook under one account. Its advertised welcome offer is 570% up to £5,700 plus 270 free spins. That headline percentage is unusually high, which in practice almost always means the bonus arrives in tranches across several deposits, carries a wagering requirement on the bonus amount, caps the stake you may place while a bonus is active, and expires within a set window. Read those four numbers before you deposit; the headline figure is the least important part of the offer. Limitation: the size of the package makes the wagering total correspondingly large, so the realistic chance of clearing it in full is lower than the number suggests, and we hold no verified data on its payout speed.

Kikibet

Kikibet is rated 9.9 and appears here for its GBP-friendly presentation and a welcome package of 350% up to £5,555 and 300 free spins, again subject to wagering, maximum bonus bet rules and an expiry date. It is a reasonable starting point for readers who want a straightforward slots-led site rather than a crypto-first one. Limitation: free spin packages of this size are usually released in daily instalments on named games, and winnings from spins commonly carry their own cashout cap — check both before treating the 300 spins as a single lump.

Betninja

Betninja also rates 9.9 and is the most conventional of the three: £1,000 bonus and 100 free spins for all new players, a package sized closer to what UK readers will recognise from licensed sites. That modesty is the point — a smaller bonus means a smaller wagering obligation and a clearer route to withdrawing. Limitation: the trade-off is a less generous ongoing rewards programme than the larger packages imply, and as with every site here, we have not independently tested its withdrawal times.

The rest of the list at a glance

All offers above are as advertised by the operators and are subject to their terms; ratings are our editorial assessment, not customer review scores. Note the currencies: several packages are quoted in euros or dollars, which means currency conversion on deposit and withdrawal if your bank account is in pounds.

Money questions we are asked most

These come up constantly, so the general answers are here rather than by email.

• Minimum deposits are typically small, but a bonus often has a higher qualifying deposit than the site minimum. Check the offer terms, not the cashier.
• Debit cards are the common route for British customers; bank transfers are usually available for larger amounts and take longer. E-wallet and PayPal availability varies by operator and cannot be assumed — verify it in the cashier before depositing.
• Cryptocurrency is accepted by some offshore brands. It settles fast but exposes you to price movement and to conversion between crypto and your GBP balance.
• Fees and conversion are the quiet cost. A euro-denominated account charges you twice, once in and once out, plus any card issuer fee.
• Withdrawal timing depends on KYC. Identity verification and, for larger sums, source-of-funds checks usually happen at first withdrawal, not at signup, which is why a first payout is slower than later ones. Withdrawal limits may be daily, weekly or monthly.

Beyond the casino floor

Several of the brands we cover run more than one product. Where a site offers sports betting alongside the casino, it usually shares a single wallet, so a casino bonus and a sports free bet can pull against the same balance with different rules attached. Sportsbooks typically carry pre-match and in-play markets, accumulators, bet builders, cash-out and esports, and free bets almost always come with minimum qualifying odds — often around 1.80 in decimal terms, though it varies. Poker and live dealer rooms are separate again, and bonus funds frequently contribute little or nothing to wagering when used on table games such as blackjack, roulette or baccarat. If your question involves moving a bonus between casino and sportsbook, tell us which product the offer was issued under.

Legal standing, eligibility and where else to turn

You must be 18 or over to gamble. Casinos that are not signed up to GAMSTOP are licensed outside Great Britain and are therefore not authorised by the UK Gambling Commission, which means the Commission's dispute and consumer-protection framework does not cover them. Accepting British customers is not the same as being licensed to serve them, and the difference matters most when something goes wrong: your recourse is the operator's own complaints procedure and whatever body its offshore licence names, not a British regulator. We state this plainly because it is the single fact readers most often discover too late.

GAMSTOP is the free national self-exclusion scheme for online gambling businesses licensed in Great Britain, with exclusion periods of six months, one year or five years. It cannot be lifted early. If you are contacting us because you are excluded and want to gamble anyway, that is exactly the moment to stop and speak to someone: GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. Blocking software on your devices and deposit or loss limits at bank level are practical additions. Our responsible gambling guidance goes through the options in more detail. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.

How we handle what you send

We read everything. Corrections are checked against the operator's own published terms before we change a page, and where a claim cannot be verified we say so on the page rather than guessing. Reader reports of withdrawal problems are logged and, if the same issue recurs, reflected in how we describe that site. We do not publish your name or email, and we do not pass your details to operators. Information on this page was reviewed on 23 September 2026 by Malcolm Douglas; offers and terms change often, so treat any figure you see here as a prompt to check the operator's current terms rather than a guarantee.

If you are still unsure whether your question is one for us, send it anyway with a short subject line. Worst case, we tell you who to ask instead.